RESERVATION POLICIES

NO FEE RESCHEDULING ALLOWED UP TO 24 HOURS PRIOR TO DEPARTURE:

Except for Special Events*, all reservations may be rescheduled up to 24 hours prior to scheduled departure with no fee. If the future date is unknown, a gift certificate will be issued for the number of tickets and class of service and will be good for one year from the original date of reservation.

RESCHEDULING WITHIN 24 HOURS OF DEPARTURE:

The following fees will be charged:

$5 per ticket for Coach, Club and Vista Dome
$35 per ticket for First Class Lunch
$45 per ticket for First Class Dinner

CANCELLATION

Individual (non-group) reservations may be cancelled up to 24 hours prior to departure and will incur a $10 per ticket fee.  If cancellations are made within 24 hours of departure, no refunds will be made and a reschedule fee will apply.

*SPECIAL EVENTS

Reservations for the following Special Events may only be rescheduled in the event of an active winter weather driving advisory issued by the Colorado Department of Transportation for highways between the reservation holder’s hometown and Cañon City. Reservations must be rescheduled to trains departing Monday through Thursday, based on availability.

No refunds will be made in the event of a cancellation.

  • Mother’s Day
  • Murder Mystery
  • New Year’s Eve
  • Santa Express
  • Valentine’s Day
  • Wine Dinner

GROUP RESERVATIONS

A fifty percent (50%) non-refundable deposit is required sixty (60) days prior to scheduled departure.  The balance for the final guarantee count is due thirty (30) days prior to scheduled departure.